We look forward to sharing the best of Portuguese wine with you. To ensure a smooth and enjoyable experience for everyone, please take a moment to review our terms.

The Essentials:
Location: Rua Rodrigues Sampaio, 18A, Lisbon, Portugal.
Language: All tastings are conducted in English.
Group Size: To keep things intimate, our group tastings have  a maximum of 12 participants. While most sessions are shared, your tasting may be private depending on bookings for a specific date and time slot
Duration: Expect to spend 1.5 to 2 hours with us.
Scent Courtesy Policy: To ensure the best possible tasting experience for all guests, we kindly ask that you refrain from wearing strong perfumes, colognes, or heavily scented products during your visit. Powerful fragrances can interfere with the delicate aromas of the wines and affect everyone’s ability to fully enjoy the tasting. Thank you for your understanding and cooperation.

Information

The client is required to provide all the necessary information about him and his group to Lisbon Winery. The client has to provide accurate information about any physical limitations, food allergies, restrictions or any other relevant elements to guarantee the quality of the tasting.

Delays

The client is responsible to be on time at the Lisbon Winery. Lisbon Winery is not liable for reduced tastings due to delays by the client. Please note that your wine expert may have other tastings booked for the day, making it impossible to extend the duration of the tasting.

Payment and cancellations

A booking can only be confirmed after the payment of the full price. No date can be held until a payment has been done.

Any cancellation request must be made by the client by email (info@lisbonwinery.com) and acknowledged, also by email, by Lisbon Winery. 

Cancellation & Refund Policy

All cancellation requests must be sent to info@lisbonwinery.com. The size of the group and the date we receive your email determines your refund eligibility.

Groups of up to 10 people: 
Cancellations made with more than 48 hours’ notice get a full refund;
Cancellations made with less than 48 hours’ notice are non-refundable.

Groups of more than 10 people: 
Cancellations made with more than 15 days’ notice get a full refund;
Cancellations made with less than 15 days’ notice are non-refundable.

Why do we work with this cancellation policy? 
To make our tastings extra special, we start preparing long before you arrive. We want to have the best wines, the artisanal Portuguese cheeses, the delicious charcuterie at your table and the best local sommeliers at your service. A lot of the producers we work with don’t use emails – some of them don’t even know what that is. They do it the old fashion way. That means more flavour and authenticity at your table, but it also means it is more difficult and it takes more time to get these special products. Larger groups require more intensive logistics and sourcing, which is why our cancellation windows vary by group size.

Partial Cancellations: The same timelines apply to individual spots cancelled within a larger booking.

Third-Party Costs: Any non-recoverable costs already paid by us on your behalf will be deducted from refunds.

External Factors: We are not responsible for flight delays, strikes, or weather. Weather conditions are not considered a valid reason to cancel a tasting.

If We Cancel: In the rare event we must cancel, you will receive the choice of a full refund or rescheduling. Lisbon Winery is not responsible for any incidental expenses the client may have incurred with the tasting.

Refunds will be done to the PayPal or credit card accounts used by the customer to book and the client must pay all the fees that may apply.

Alcohol, Age & Conduct

Legal Age: In accordance with Portuguese law, all participants must be at least 18 years old.

No Minors: Tastings are strictly reserved for adults. Children and minors are not permitted to attend tastings, including as non-drinking companions. Lisbon Winery reserves the right to refuse entry to any booking that includes minors. In such cases, standard cancellation policies apply.

Pregnant participants: Pregnant participants or individuals with medical conditions affected by alcohol consumption should inform Lisbon Winery in advance and participate at their own discretion.

Responsible Drinking: We promote a safe, enjoyable environment. We reserve the right to refuse service to anyone who appears intoxicated or behaves inappropriately.

Safety First: Please do not drive after your tasting. We recommend arranging a taxi or ride-share service.

Privacy

The service marks and trademarks Lisbon Winery and the Lisbon Winery logo are owned by Your Wine Bar in Lisbon. Any other trademarks, service marks, logos and/or trade names appearing on the site are the property of their respective owners.